Frequently Asked Questions

Creating an account is simple and secure. Visit our registration page and provide your Gmail address, full name, country of residence, and create a strong password. We only accept Gmail addresses for enhanced security. After registration, your account will be reviewed by our team, and you'll receive an email notification once approved. The approval process typically takes 24-48 hours.

Account approval typically takes 24-48 hours during business days. Our compliance team reviews each application to ensure regulatory compliance and account security. You'll receive an email notification once your account status changes. During peak periods, approval may take up to 72 hours.

We offer four account types to suit different investment levels:

• Starter Account: $100-$999 investment, 24-hour duration, includes Personal Account Manager and Financial Plan
• Classic Account: $1,000-$4,999 investment, 72-hour duration, includes all Starter benefits plus Priority Support
• Diamond Account: $5,000-$9,999 investment, 7-day duration, includes all Classic benefits plus Advanced Analytics
• Platinum Account: $10,000-$50,000 investment, 2-week duration, includes all Diamond benefits plus Dedicated Advisor

Our investment strategies are diversified across multiple asset classes including forex, commodities, stocks, and bonds. We employ both fundamental and technical analysis, risk management protocols, and algorithmic trading systems. Our experienced team of analysts continuously monitors market conditions to optimize portfolio performance while managing risk exposure.

All investments carry inherent risks, including the potential loss of principal. Market volatility, economic conditions, and geopolitical events can affect investment performance. We implement strict risk management protocols and diversification strategies to minimize exposure, but cannot guarantee profits or protect against all losses. Only invest funds you can afford to lose.

We accept multiple payment methods including bank transfers, credit/debit cards, PayPal, Skrill, Neteller, and various cryptocurrencies (Bitcoin, Ethereum, USDT). Payment method availability may vary by country. All deposits are processed securely and are subject to verification procedures.

Withdrawals can be requested through your dashboard once your investment term is complete. Bank withdrawal requirements vary by country - for example, US users need account number and routing number, while UK users need account number and sort code. Processing times range from 24 hours to 5 business days depending on the method. All withdrawals are subject to verification procedures.

We strive to keep fees minimal. Deposits are generally free, though some payment processors may charge their own fees. Withdrawal fees vary by method: bank transfers typically have a $25 fee, while cryptocurrency withdrawals have network-dependent fees. Detailed fee information is available in your account dashboard.

We employ bank-level security measures including 256-bit SSL encryption, two-factor authentication, and secure data storage protocols. Our systems undergo regular security audits, and we comply with international data protection regulations. Personal information is never shared with third parties without consent, except as required by law.

Immediately change your password and contact our support team at support@zelusinvestments.com. We'll investigate the issue and take appropriate security measures. Enable two-factor authentication if not already active, and review your account activity regularly. Never share your login credentials with anyone.

Our customer support team is available 24/7 through multiple channels:

• Email: support@zelusinvestments.com
• Phone: +1 (555) 123-4567
• Live chat through your account dashboard
• Support ticket system for detailed inquiries

Response times are typically within 2-4 hours for email and immediate for live chat during business hours.

Currently, we offer a fully responsive web platform optimized for mobile devices. Our mobile-friendly interface provides all the functionality of the desktop version. We're developing dedicated iOS and Android apps, which will be available in Q2 2024. You'll be notified via email when the apps are released.

We serve clients from over 150 countries worldwide. However, we cannot provide services to residents of certain jurisdictions due to regulatory restrictions. During registration, you'll be notified if services are not available in your country. We continuously work to expand our global reach while maintaining regulatory compliance.

Your account dashboard provides real-time performance tracking including current balance, profit/loss, investment history, and detailed analytics. Higher-tier accounts receive additional reporting features and personalized performance reviews from dedicated account managers.

Yes, cryptocurrency investments are part of our diversified portfolio strategy. We trade major cryptocurrencies including Bitcoin, Ethereum, and other established digital assets. Crypto investments are subject to high volatility and additional risk disclosures. Specific crypto allocation depends on your account type and risk profile.